Homelessness Concerns and Support

If you are homeless and seeking help, please contact:

  • Here4You Hotline - for persons in need of shelter, call (408) 385-2400

Illegal encampment clean up operations will be coordinated by the agency of jurisdiction:

  • Santa Clara Valley Water District (creek areas) Water Shed hotline
    (408) 265-2600 x2378

  • Cal Trans (overpasses / underpasses / freeways) (408) 436-0930

  • Union Pacific Railroad Property (near rail road tracks)
    (888) 877-7267

  • Private Property (contact the owner)

  • Mental Health Crisis Response (TRUST) One of the County’s mobile crisis response programs. Call for immediate mental health crisis dispatch. (408) 596-7290

For more information on how to report a concern for a homeless individual or homeless encampment in San Jose please check out the City web page entitled Homelessness Response.

City & County Homelessness Responsibilities:

  • The City of San José manages its housing policy, land use, and program implementation.

  • Santa Clara County oversees healthcare, key social services, affordable housing units and regional initiatives to end homelessness. The county also has the responsibility for care to those with Serious Mental Illness (note: this does not include all mental health issues).

How to Report Homeless Encampments

To report homeless encampments:

  1. Please use the Report an Encampment

    1. Screenshot your submission

  2. File an additional report for illegal dumping / blight at SJ311

    1. Save your report number

  3. Send an email to [email protected] with the report number and screenshot, CCing our D7 team at [email protected]

  4. If the issue is not addressed quickly, please ask our team to inquire and escalate for you.

How to Report RV’s and Cars

To report homeless RV’s, Lived-In Vehicles, Abandoned vehicles, and other vehicle concerns::

  1. File Vehicle Concerns report at SJ311

    1. Save your report number

  2. Send an email to [email protected] with the report number, CCing our D7 team at [email protected]

  3. If the issue is not addressed quickly, please ask our team to inquire and escalate for you.

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